Contact Us

We can help with product questions, delivery updates and return requests.

Choose the right request

  • Before ordering: include the product name and the measurements or other details you need.
  • Delivery: include your order number and the issue shown in tracking.
  • Returns or damage: include the order number, a short explanation and relevant photos.
  • Privacy: tell us which right or preference you want to exercise.

Do not send passwords, full card numbers or other payment credentials. For returns, email before dispatching any parcel.

Contact Felnovia

Operated by Hangzhou Shenmei Technology Co., Ltd.. Owner: Xu Dailai.

Email: service@felnovia.com

Company and return address: Room 1529, Building 4, No. 309, Gaoxin 11th Road, Xinjie Street, Xiaoshan District, Hangzhou City, Zhejiang Province, China.